Just a quick little one here. My call center has been increasingly busy lately taking a butt load of calls back to back. I’ve been getting nothing but shitty people today.
Had a customer today was upset some channels weren’t a part of his lineup, wanted to look at other packages. Usually this doesn’t end well because the price increases or you lose another channel or both.
Offered an upgraded TV package for $30 more per month, and he was delighted.
He even did my customer survey and was super positive.
Happy customers make a bad day better.