Me: Okay sir and can I have your account number to pull up your account please?
Guy: Yeah sure
*30 seconds of silence*
Me: Sir? Your account number?
Guy: Oh you wanted me to give that to you?
Me: *slams head into desk* Yessir.
I will never understand how these people don’t understand. When I specifically ask for your account number to access the account to assist with whatever problem you’re having…just give us the account/member/claim or whatever number we’re asking for. Thank you.