Give me corporate! No, not your corporate, my corporate!

Had a short conversation with a caller who wanted to ask some general billing questions when he hit me with this ridiculousness…

Caller: And how are you paying us?

Me: Direct deposit, within 2 days of sending us the bill.

C: Ok, great. Hey do you guys do CP accounts?

For those who do not know, it is a membership program for this brand of hotels. I used to work at this brand, lucky for him, so I wasn’t totally thrown off.

Me: No sir, those are set up by your brand, you’ll need to call your brand’s help line for that.

C: You don’t do these?

Me: Afraid not.

C: What’s the number to corporate? To ask them about the CP accounts?

Me: I don’t know the number to your corporate office, sir.

C: disbelief You don’t know?

Me: I used to work for that brand, so I know what you’re referring to but I don’t have that number. We’re two separate companies.

C: Well if you used to work here, then you should know.

Me: You currently work there, so you should DEFINITELY know.

C: I’ll find it. click

HOW DO YOU RUN A BUSINESS? HOW DO YOU REMEMBER TO BREATHE??