So, for those who do not know, I am a tier 2 helpdesk rep for an ISP.
Today, I received a ticket:
“Wants modem in breeze mode”
I call the Customer
Me: intro So, I understand you want your modem in breeze mode?
C: sigh No, bridge mode. I kept telling helpdesk rep that it was bridge mode but they told me I was wrong and it’s breeze mode.
My shift started a few hours ago. Going to be a long day.