Repost from r/talesfromtechsupport
I haven’t posted here in quite awhile. Life happens. What happened tonight was so stupid that it must be posted. For those who don’t know, I work as a tier 2 rep for an ISP.
Essentially, there was a fairly small outage which took down a couple offices. It was escalated and I sent an email to everyone in our company:
Hello, there is an active investigation regarding a small outage at Office 1 and Office 2, please do not submit tickets for these offices.
I then receive the following reply from Moron:
Hi, u/devdevo1919. I just saw your email about an outage at Office 1 and Office 2. Does that mean there’s actually an outage?
Hi Moron. There is an outage, yes.
Internally: No, I just wanted to advise everyone of an outage because I get fun out of it. I find it entertaining. I’m sure our customers do too.