She yelled screaming into the phone, whilst pressing various keys to escalate her call to a representative…… (of course not the department you need!)
Me: I’m from Pittsburgh, ma’am. How can I help you?
Nasty Woman: GET ME SOMEONE FROM THE FUCKING UNITED STATES IF YOU WANT THIS BILL PAID.
Me: Yes Ma’am I’m in Pittsburgh. What’s going on today?
NW: “SOMEONE FROM THE UNITED STATES”
Me: Pittsburgh…… Pennsylvania. What can I assist you with?
I understand the frustration with offshore reps sometimes but my goodness can you just stop screaming and listen and realize that I’m what you’re asking for? I think people enjoy listening to themselves scream.
Resulted in her hanging up on me and calling back in to my company NINE times. NINE.