Ok. I work in CS for a mid-high end makeup company. Today, I got a call from someone who had an issue with their order where they got the wrong items sent to them. Asked them the general questions ie order number, email etc etc. The order number they gave me was incorrect, as it was not showing up in our system. Took them off hold, asked them if they accidentally left a number/letter out by mistake and they just fucking WENT OFF. Started screaming at me, telling me I was an idiot and then started to imply that I didn’t even work for the company they placed their order through. As they were screaming, I found their order (THEY GAVE ME THE WRONG ORDER NUMBER), and let them know that their order was in our system, but I couldn’t originally find it because they gave me the wrong information. There was a moment of quiet, and then this fucking monster suddenly started acting as if nothing happened. No apologies for treating me like a piece of scum, no acknowledgement that their fury was born out of an error on their part.
I don’t know if I can keep doing this anymore. I’ve had bad calls like this in the past, but this has really pushed me to the edge. I’m on my lunch break now, shaking with anger and on the brink of tears. How much can someone handle when, on a daily basis, you’re treated as subhuman?? How could anyone even treat other people like this?! I’m not a fucking robot, I have feelings, there are humans on the other side of your phone. The worst part is, I can’t even tell them “hey, I understand your frustration, but please stop screaming at me.” All of this abuse due to something as unimportant as makeup. I’m not stupid, i graduated from a highly respected four year university and I just need money while I find a job that doesn’t make me feel like I’m going to slit my fucking wrists. I already have my own set of anxiety and depression issues, I don’t need a job that only makes my mental state a thousand times worse. I just…UGH. I don’t get paid enough to be able to handle this.
Sorry if this post is just a rambling mess. I feel like I just needed to get this off my chest.