Woman called and asked for reimbursement, which I can’t do after the event has taken place. DC = me, DB = caller.
DB: Yes, [vendor] failed me again and I would like to be reimbursed for [event].
DC: I see [event] was scheduled 2 hours ago. Did you go to [event]?
DB: I’m at [event].
DC: Oh I can’t retroactively reimburse you for something that has happened.
DB: What if I told you I moved [event] to later?
DC: Well then I could [modify specifically] for [event]
DB: Then set it up that way.
DC: I can’t do that.
DB: Why not? I’ve had this done before.
DC: Because that would be fraud, ma’am.
DB: Let me speak to a supervisor.
DC: I don’t have one available right now (6:30am on Saturday), but I can have someone call you in an hour.
DB: Ok. What’s your name?
DC: DefectiveCookie, ma’am.
And you bet I’m putting fraudulent act you asked me to perform in my notes.