This happened yesterday and I’m still thinking about it.
Back story: I work in a call center that manages FMLA absences for other company’s employees.
Me: is me A: Guy who doesn’t listen.
Me: Good morning my name is sananabanana417 may I have your name please?
A: inaudible mumbling m…I need to report my absence from work.
Me: Okay I can help you with that, do you have your leave number?
A: No I don’t, I can give you my social.
(We typically don’t ask for socials because a lot of people don’t like to give them out but this guy offered so I was happy because numbers EASY…or so I thought)
Me: okay and what is that number
A: ###-##-####
Me: Thank you, that was ###-##-####
A: yes
(Runs search nothing is found)
Me: I’m sorry sir I wasn’t able to access your information using that number. Just to confirm that was ###-##-####
A: Yes (this time I heard him sigh which in turn irritates me because I really try and listen my best so people don’t have to repeat sensitive information)
(Runs search again still nothing)
Me: I’m sorry sir I still cannot access your account. May I have the spelling of your first and last name and date of birth.
A: (rattled off some name that sounded like this) It’s kizbkyn islehn
Me: I repeat it back to him to make sure it’s correct: okay that was k as in Kelo… I as in india… guy interrupts me with some yelling..
A: No it’s Abraham ******* and
Me: Okay thank you that was A as in Apple…(I spelt his entire first and last name phonetically to him) and confirmed his date of birth.
A: Yes that’s right!! Why can’t you find my account! I’ve been calling in from work twice every week!
(Runs another search still NOTHING) my anxiety increases a bit now because I still can’t find his account. I decide to ask for his social again just to confirm for the 3rd time.
Me: I apologize sir I just can’t access your account using your name and date of birth. Just to confirm that social for a third time that was, ###-##-####
A: no it’s a 3 not a 2 at the end
Me: blink blink
(I change the last number and magically his information appears. Oh and by the way when his name appeared it was Abraham but spelt Ibrahim and I wasn’t even close on the last name).
We went through the rest of the call and I gave him his leave number to write down for next time he calls…hopefully save the next rep some frustration. Haha
Edit: a letter
submitted by /u/sananabanana417
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