I’m back with another wild and crazy tale from the wonderful world of Appliance Manufacturing Customer Service! You call me when your washer or refrigerator goes out in some way, shape, or form I handle the call to fix it, or get yelled at.
This particular call was about a refrigerator. I shall be Bug, PG will be Pyro-Guy and Dead will be my Supervisor.
I started off with my typical spill, asked for his name, number, address, etc…making sure it matched his account and delving in to see what the problem was.
Bug: So, what can I do for you today PG?
PG: The guy that just came out to my house said the part was going to be $300! YOUR REPRESENTATIVE SAID THE PART WAS COVERED!
I blinked, took my headset off my ears and cranked the sound up so he could yell and I could still talk without blowing out my eardrums again. Yellers I swear…
Bug: I apologize for that shock sir, let me see where that promissory is, please hold.
I did for a while, see the half written notes my coworker from a different office left behind and groaned. I swear I get so many yellers over hafl-assed notes from that office. I scanned for any coverage or potential limited warranties on the refrigerator, nothing. No notes stating parts coverage, a 7 year old refrigerator with no extended warranties or parts limited on it.
Oh joy, I can feel the rage already. I gave him a moment to chill even further and to repeat my wording to make sure it doesn’t sound too off putting.
Bug: Sorry about that wait, PG, I dug through your file and I did see where you spoke to X and she scheduled you service.
PG: YEAH AND?”
Bug: I know this isn’t what you wanted to hear but I don’t see any promise to cover the costs of parts. I under-
PG: THAT’S A BULLSHIT LIE AND YOU KNOW IT!!
Bug: ….sir? I apologize but X left no notes nor created an insurance claim to say that we were covering anything. That refrigerator is six years old, at this point in time I cannot offer anything else to assist.
PG: THAT’S F-ING RIDICULOUS! YOU ALL ARE NOTHING MORE THAN THIEVING RATS!!! I AM GOING TO BURN DOWN EVERY APPLIANCE FROM YOUR COMPANY I COME ACROSS AND THROW ALL OF MINE OUT!!! YOU ARE RESPONSIBLE FOR THESE FIRES BECAUSE SHE PROMISED!!!!
I blinked. And blinked again. As he was threatening violence I offered to send him to a supervisor, he denied screamed one last great “F YOU!!” and slammed the phone down leaving me to hear the crash and more swearing as he didn’t break it nor turn it off until I could disconnect it.
What is WITH people nowadays?