This woman called me. I’ll called her Racist Bitch or RB for short
Keep in mind I am billing NOT tech support
Me: hi! I am Spacebound with (company) in order to better serve you May I have your member ID
Cue pulling up member, verifying, etc
Me: how can I help you today ma’am
RB: I need to pay my premium but I can’t access the website, it says it’s down can you get it up so I can pay my bill
Me: well I have no access to the website, but I can help you pay online
RB: MA’AM DONT INTERRUPT ME! FIX THE WEBSITE. I DONT GUVE MY INFORMATION TO DIRTY THIRD WORLD INDIANS OVERSEAS I WANT TO PAY IT NOW!
Me: ma’am I am from Michigan, not India. I can’t fix the website but we can do it over the phone
RB: DIDNT YOU HEAR ME THE FIRST TIME! JESUS ALL YOU IDIOTS ARE SO STUPID! FIX YOUR WEBSITE
RB: hangs up
Me: uhhh… (stunned silence) okay?
Man calls calmly, thought this would be a good caller. His name is Crazy Ass, CA for short
Me: how can I help you sir?
CA: yes what’s my premium for 2018
Me: I can definitely check that for you one moment….. it looks like $128 sir
CA: (instant demonic screaming) NO THATS TWO DOLLARS MORE THAT THE LAST PERSON TOLD ME. YOU NEED TO GET THIS COMPANY IN ORDER BECAUSE IT ISNT! FIX IT NOOOOOOW (heavy breathing)
Me: (internally—-wtf just happened) I can check on that, but I can’t help you if you are screaming at me. Just a moment
CA: more heavy breathing
CA: hangs up
Me: …? Wha…?
Guys I’m new. Been doing this for just 3 weeks… help. Me.