I work at a large telecoms company.
We get a huge uptick of fraud whenever a new iPhone releases. In my almost 2 year review with the company I have personally come across blatant equipment fraud maybe 4 times.
This one was a bit different because I recognized the area code as my hometown and tried to strike up conversation. This is where things got interesting.
F: Fraudulent customer
Me: Thanks for calling, this is u/Majahzi. Can I have your name please?
F has a thick Indian accent, so I don’t catch the name but no account came up l, so I would match it with the account info when I find it.
Me: alright sir, and what is your phone number?
F: (xxx) xxx-xxxx
Me: Oh, you’re from (redacted)?! I went to (famous high school)!
Me: I noticed you live in (redacted), based off your area code.
F: Ummm… okay. I don’t know that school.
Bullshit. My city is known for the high school I went to. There’s no way a person would go more than a month without hearing about it.
Now I get suspicious. The account pulls up and it is for a Rebecca.
Me: Cam I grab your name again?
F: Rebecca F.
Me: Excuse my skepticism, but you don’t sound like a Rebecca. Are you calling on her behalf?
F: No. I am Rebecca.
Now I have to take his word for it because I can’t say that he isn’t Rebecca, I’m sure there’s a guy named Rebecca somewhere in the world. He gives me the Pin for the account but I’m still uneasy.
Me: Alright Mr. Rebecca, what’s your billing zip code?
Me: Frankly, I am from the town where your phone number is located and you don’t seem to know what city I’m referring to. I don’t believe that you are Rebecca. I can help you upgrade your phone after confirming your identity.
F just laughs and hangs up. I check the remarks and he had called several times that day to order an iPhone X to be sent to a known address used for fraudsters and has been denied every time. I called Rebecca and leave a voicemail to call us or use her app to change her security information.