*Repost from r/talesfromtechsupport. *
So, I work at an ISP doing tech support. Now, we do offer basic support for third party clients as well as equipment. I spoke to a customer I will call M. Now, M had got herself a laptop and she was having issues charging it. This is how that conversation went.
D: So, you’re having issues charging your laptop?
M: Yes. I constantly have to move the wire and it still barely charges.
D: Have you thought about replacing the cable?
M: I actually have twice and it’s still not charging.
D: I see. So, is there anything that you might’ve done to it? Like dropped it by mistake?
D: … hello?
M: Well, uh. I lit a cigarette and stuck it in the charge hole because I thought something was stuck in it and I wanted to burn it.
D: half of my brain burns I believe you have damaged your laptop. You may want to see a computer repair shop.
M: Oh, okay. Thank you. click
This was a first for me. This took ridiculous to a whole other level.