I used to do tech support for a cell carrier (one that recently merged). When I was still relatively new, a caller asked to close an account. I asked whether he was the account owner. He said it was his mother’s account. I do not remember the exact words, but the following is the gist of the conversation. (C = Caller; M = Me)
M: I need the account owner.
C: She does not speak English.
M: I can transfer you to the Spanish line.
C: She does not want to speak with anyone
\[This goes back and forth. No matter what I said, he had a reason not to get her on the phone\]
M: Only the account owner can request close an account.
C: Well you F— off (hung up)
(To be precise, I would have needed to transfer him to Account Services to close the account, but even they could not close the account without the account owner.)