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So I am unaware of how it work in the call centers work wherever you are, but this one was strange. Whilst I don’t work for the company any longer, it has stuck with me for a while.
At this company, their took pride in excelling in putting employees satisfaction in the company and offering a flexible work/life balance. Yes, I know it seems like all call centers offer this nowadays, but this company was (still is) legit. They won national and highly commendable awards for it.
Every quarter, our Head of Dept. would come in and give us updates in what the company has improves on for customers and employees. We were told metrics all across the board.
On this particular one, the Head of Dept. informed us that recent anonymous surveys from the employees weren’t happy with their wage. Whilst the company at the time offered above minimum wage it was approx £4.00 more. With recent economic crises that is nothing.
So in comes the Head Karen all with her (attempted) stern voice,
> **Karen:** This company pays you a lot of money for the work that you do. If *I* was the CEO I would decrease your wages. So be mindful of what you say on these surveys because it cold backfire. I don’t want any of you to be here just for the money and then go home. Because I’m not going to see you for more than 6 months. You should be happy to work here every single day.
And I left that bizarre meeting and though, *but everyone comes to work for the money. That’s true everywhere you psycho bitch.*
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