[ad_1]
Telecommunications care rep for the last 10 years. Sales and service for cell phone customers. Every now and then we get miss routes for home services.
Call from a year ago.
Call comes in and I give my warm greeting
Me- thank you for calling telecommunications company, my name is… who do I have the pleasure of working with today.
Angry elderly lady(ael) – what does my name have to do with anything, I need help with my tablet
Me- I need it to verify your account so that I can start troubleshooting your tablet.
Ael- fine it’s …
Me- and your last name please
Ael audibly sighs. I just need help with my tablet
Me- I promise to help with your tablet but first I need to verify the account to be able to pull my troubleshooting tools up for it.
At this point I also realize the system has pulled a home services account.
Me- also, I apologize but your home service account came up. May I have your wireless number or the number to your tablet so I can pull the correct account up to help you.
Ael- what does any of that have to do with my tablet. I just need to know where the memory card goes
At this point I’m thinking maybe she doesn’t have cell with us and that she bought an android tablet somewhere. I just want to help her so I start asking probing questions about it.
Me- ok maybe I can guide you through this, what brand is your tablet.
Ael- you should have that in YOUR records I bought it from YOU
Me- ok ma’am it must be connected to your cell phone account then. And I can’t see any of those records until I access that account to see what type it is. May I have your cell number please.
Ael continuing to raise her voice and aggression- just tell me where the damn memory card goes.
Me- I really want to help you, I promise you, but there are dozens of tablet manufacturers, and hundreds of tablets, and many, even if the same brand, have different memory card locations. If you want me to be able to help you I either need to get into the account your tablet is attached to, or know the make and model of your tablet.
Ael- no the memory card has always gone in the same place. But I can’t find it.
Me- well then they don’t always go in the same place, do they?
Ael- you really are a smart a.. aren’t you
Me- maam. I am smart and I am good at my job but to help you I need information you aren’t giving to me.
Please may I have your wireless number so that I can access your account and help guide you through inserting your memory card.
Ael- here. I found the box. It’s an iPad
Me- ohhhh it’s not a memory card. You’re trying to install he SIM card so you get cellular service on it. Ok. You have the box, can you…
Ael cuts me off- NO IHAVE A MEMORY CARD FROM MY OTHER TABLET I WANT TO PUT INTO THIS SO MY PHOTOS GO IN IT. WHY ARENT YOU LISTENING.
Me- I’m really sorry ma’am. Apple devices don’t take memory cards.
Ael- I’m going to cancel my service because of YOU.
Click
Deep breath but I am obligated to call back.
Ael- pleasant as heck. “Hello”
Me- this is … with telecommunications company. I think..
Ael. I was on the phone with Apple not telecommunications company. Why are you calling me…
Me- sorry ma’am. It was me with telecommunications company
Ael – no wonder you didn’t know what you were talking about. You’re all a bunch of idiots. I canceled you years ago. Don’t call me again.
Click.
Thinking to myself after.
Who was she threatening to cancel??
Sigh. On to the next
[ad_2]
