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Sometimes I feel lucky compared to some of you. Our centre is quite small and we don’t deal with thousands of calls, emails or chats per day. Regardless, we’ve been understaffed for months and I hate it. Boring, repetitive, zero progression.
They’ve now just fired 3 team members and one of the new people walked out.
The new management that’s in place is insufferable. Annoying, false personality, micromanaging, seems like a general snake in the grass. And I think I’ve identified the team spy (one of our worst performing agents, but a huge brown noser)
In my case, I am definitely the highest performing agent when viewing any and all stats, but I don’t kiss arse. I speak at as it is. So far, I’ve been promised a raise which hasn’t been actioned and I’ve passed my trial period, but no review/confirmation has been given.
Somewhat concerned as this new management hails from a nation …not well known for its race relations and two of the others let go were minorities themselves.
Does anyone have any experience like this?
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