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Literally on Sunday night had a lady call crying because her card was going to expire that night, said she needed a card. I told her it looked like we sent a new card already in the beginning of the month, asked her if she received it? Maybe she didn’t realize a letter from (Bank) was the card. She gets mad states she would’ve known, starts crying more saying that she hasn’t gotten anything and why didn’t we send it sooner and that she needs to have funds and blah blah. I tell her okay would you like me to send you a new card in the mail? She cries that she can’t wait for a new card and needs it’s right away, I told her we can talk to my support to see what we can do and so she’s wants me to order a new card after all. So I do that, put her on hold to speak to my support and they’re taking a bit so when I check back on her she’s like “oh! I checked the envelopes I had on my table and it was in my mail!” I say well ma’am we just got a new card ordered so that card won’t be able to be activated anymore. Wasn’t too happy about that and I had to get her to a manager lol
But she’s not the only one who calls so late, like if you notice your card is about to expire why wait til the last day of the month to call?? Or when you order a new card and it’s been more than a week and you haven’t gotten it why wait 2 months after to yell at us for not receiving it?? If it was that urgent and you needed it that bad, then you would be on it!!
Side rant: Why do they think their debit card = their checking account. For the last time me closing your card isn’t closing your checking account, you’re money is fine!!!!
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