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Had a call on Friday there with a lovely old lady and we couldn’t find a particular transaction that was causing her to have trouble making sense of her finances for the previous month. We spent a good five minutes searching through and then I finally find it. Then she goes, I shit you not: “Ah, there’s the n***** in the woodpile!”
My manager clocked my face and got me to give her a warning; her tone was of fear and confusion and the title was her only explanation.
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