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Am I On Candid Camera?

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I answer phones for a car dealership. Customers are trying at the best of times, then some days you get calls like this.

>old lady: hey is that little girl in yet?
>
>me: which little girl is that?
>
>old lady: the one who wants the tires
>
>me: which department were you looking for?
>
>old lady: yeah
>
>me: pardon?
>
>old lady: the girl at the desk there
>
>me: do you have a name?
>
>old lady: what hell was her name? the short & stocky one
>
>me: sorry, I don’t know who you mean
>
>old lady: I’ll call her tomorrow \*click\*

EDIT: formatting

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You’re confused? I’m confused? What?

Have you ever googled a customer before?