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Great first call of the day.
Was walking a customer through some questions she had. In the middle of the call, customer gets another call on her cell and asks, “Can you wait on hold? It’ll be just a minute.”
I got to listen to her carrying on a lengthy, in depth conversation with whomever. She sounded as if she was in no hurry whatsoever to end the call and made no attempts to tell the person on the other end that she was in the middle of a call with tech support. I also had a team meeting starting in five minutes that I couldn’t miss.
After about five minutes, I tried to get her attention a few times. I’m not sure if she’d initially had me on mute or if she’d just done it the moment I said something, but I definitely heard muffled tapping on a screen after I tried to call out to her.
So with 2 minutes left until our meeting, I hung up.
Haven’t seen her number in the queue since. I wonder if she’s still on that phone call.
It’s like if you walked up to the counter at Starbucks to place an order and then just stood there holding up the line so you could take whatever phone call without losing your place in line and make literally everyone have to wait for you. Fuck off.
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