Ugh. The level of stupidity I deal with daily is ridiculous.
BCB- bad credit betty.
M-thank you for calling ******, my name is abblejacks, how can I help you?
Bcb- hi, I just got a letter stating that I have an outstanding amount to pay with you guys and I’d like to pay for that.
M- I’d be happy to help, *verifies the info for account* okay, so I see you owe xx.xx dollars, would you like to use a card?
M- perfect *takes payment*
Bcb- good now can you get that off my credit?
M-we will notify the credit bureau that its been paid and they will mark paid until they remove.
Bcb-why can’t you just do it? They only remove after a certain amount of time and I want it done now.
M-unfortunately ma’am, I don’t work for the bureau, I don’t have the means to do that.
Bcb-get me your supervisor