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My last day

I want to talk about my last day at a call center, because it was awesome. I’d given them notice way earlier than necessary because I was moving to another country to pursue my own goals, and they were quite supportive of that.

As customer reps, we were authorized to give up to $25 credit on any account without having to clear it with our supervisors.

So, on my last day, I was in a great mood, they sent me balloons and everything, and I took a call from a customer who was super polite, told me he had a problem and he was super pissed about it, but he knew it wasn’t my fault, he just wanted it fixed asap. So of course, I did what I could (which was admittedly minimal, y’know send a message to the person responsible blah blah), and I gave the usual spiel, “anything else I can help you with today?”

“Well, if you wanna give me something free, I wouldn’t say no.”

“Y’know what, you were nice to me, and it’s my last day, so I’m gonna put a $25 credit on your account, just because I can.”

“Wait, really?”

“Yep, really. Be nice to your customer service reps. You never know when they can help if they want to.”

“Yes, ma’am!”

What do you think?

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What would happen to you if you ask your client to stop speaking ?

“Your system SUCKS, but I’m not going to tell you anything else”