I want to talk about my last day at a call center, because it was awesome. I’d given them notice way earlier than necessary because I was moving to another country to pursue my own goals, and they were quite supportive of that.
As customer reps, we were authorized to give up to $25 credit on any account without having to clear it with our supervisors.
So, on my last day, I was in a great mood, they sent me balloons and everything, and I took a call from a customer who was super polite, told me he had a problem and he was super pissed about it, but he knew it wasn’t my fault, he just wanted it fixed asap. So of course, I did what I could (which was admittedly minimal, y’know send a message to the person responsible blah blah), and I gave the usual spiel, “anything else I can help you with today?”
“Well, if you wanna give me something free, I wouldn’t say no.”
“Y’know what, you were nice to me, and it’s my last day, so I’m gonna put a $25 credit on your account, just because I can.”
“Yep, really. Be nice to your customer service reps. You never know when they can help if they want to.”