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How many of you feel like the call center environment has become more toxic since the rise of Covid?

I work in a call center for a major hauler and we are feeling serious pressure on a daily basis to work miracles for people. There just aren’t enough drivers or inventory to complete the routes we currently have and to top it off, we acquired another company last fall, absorbing their customer base. Obviously, growing a customer base and losing staff doesn’t add up. So I’m just wondering if anyone else here feels like they are being punished for showing up when we are living in unprecedented times and these issues are, for the most part, out of our control.
Sorry, it’s been a long couple of weeks. Thanks in advance for the feedback.

What do you think?

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