I work for a bank.. specifically the credit card dept of a bank with a red logo, horses and carriage? You get the drift… anyway to say I’m burned out is a massive understatement.
I can’t whine about the types of calls I get since I know you guys do too. I’ve had to get fmla in order to not lose my job for all the time I’ve missed. Most of it ive learned to deal with, luckily I’m able to work from home. Although that’s translated to drinking a lot more.
I got that call tonight that made me question wtf I’m doing with my life. It started as a routine call, suspected fraud as well as another company charging her twice as much as she agreed to. On there own a 3-4 min call each. As this call stretched into the 20 min mark I could feel myself getting SO FRUSTRATED, to the point that I was being short with this woman who had been nothing but sweet to me! She had told me she’s a vet who had been waiting for some back pay on her disability from her service and I could only think about how this call was going to affect my handle time for the day.
Idk what to do. I cant do this job but no where around me pays as well and I’m raising 3 kids on my own. I’m sorry for the rant. Just hopeless, depressed and knew if anyone could understand it’s this sub
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