We sell and support a CRM (Customer Resource Management) software. Basically means that our clients use our software to work with their customers. So for troubleshooting purposes, we of course as tech support have the ability to log in as that client and look at any activities they’ve done in their live environment. This includes conversations within the system between them and their customers.
We have one lady who, whenever she calls in, probably articulates worse than a child raised by wolves. She gets worked up over very minor issues, usually user error, and gets more frustrated the more you try to figure out what the hell she’s talking about.
Her email tickets are even worse. “HELP LOG IN MEMAIL CLIENTS BLOCKED WTF”. “REPORTS BROKEN CAN’T READ UNACCEPTABLE CALL NOW.”
If you try to probe her for more information, she claims you aren’t “reading her emails” and demands to speak with someone else. If you’re on a call with her and try to probe for more info, she says you aren’t listening and you have to fight with her to get anything out of her to use for troubleshooting. Thankfully, she doesn’t call in very often at all.
But if you’re trying to troubleshoot, and happen to go into her account to see/listen to the conversations she has with her own customers….she’s very polite, clear, concise, and friendly. She just reserves the fragmented Caveman Karen speech for us unworthy plebs.
The fact that these psychopaths are perfectly capable of acting like normal human beings towards us, but just make the decision to be that level of disrespectful just makes me a little bit sad inside. You don’t even know us, but you’re making a concerted effort to treat us like dirt just because you can.
submitted by /u/QuantumDrej
[link] [comments]
