cx. yeah my tv is saying that my account was canceled.
me. ok i can help you with that.
cx. ok because i already paid the activation fee. i should be good.
me. pulls up the account. the rep put his own card on file, then canceled the account before he could be charged. and pocketed the twenty dollar activation fee.
cx. tries to verify the account by billing address but is unable to, for obvious reasons.
me. i have another address on file in city state.
cx. that’s impossible i’ve never lived there.
me. ok so to reactivate the account you would have to visit a store because they have the wrong address on file.
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