We got wrong number calls at my old job pretty frequently from people trying to reach a different insurance company.
Me: intro
Wrong Number: Hi, I have a policy with [competitor] and I just had some questions about my last claim, you see I-
Me: Oh I’m sorry, did you say-
WN: Don’t interrupt me!! I was trying to tell you that I filed my claim, and….
She rambles on for 4 minutes straight about all the issues she had with her claim. She mentioned the name of the other company again during her spiel, and the things she was saying didn’t quite fit with the procedures of the company I worked for, so I was quite sure that she did not have a policy with us. But she said not to interrupt, so I didn’t.
WN: …so I was wondering if you could look into this for me.
Me: I’d be happy to help, but did you mention that your policy is with [competitor]?
WN: Yes?
Me: Ah, this is [name of the company she called]. Sorry about that!
WN: You let me say all that and didn’t tell me I called the wrong place?! Why didn’t you interrupt me?! hangs up
submitted by /u/kapoluy
[link] [comments]
