“I’m calling to report…”

So I’ve been trying to limit my posts here to more positive things, because positive is nice. But this guy.

This guy just called (luckily right before my lunch) and takes the “WTF?” cake for today.

Background: I do support for an app that has independent contractors completing tasks. We recently partnered with a similar platform to help with their recruiting. This means that all of our inactive accounts are getting emails about a bonus if they sign up for the other platform. He was sent one of these emails.

So, this guy. Starts the call with (slightly paraphrased) “I’d like to report that I have sent 4-6 heinous and disgusting replies to your emails about [other platform]”…. And I just stopped for a second. What? So I looked up his email while he’s ranting and find 5 emails from him but I wait to open them so that I can finish the call. He requested we not contact him again and threatened to call BBB. Okay cool. Got him off the phone. He was actually calm and matter of fact and almost polite on the phone. And then I opened the emails.

“Go f*** yourself and die bi***”

“Eat a d*** and catch covid c***”

“I hope you get covid and die”

Etc.

RUDE. You better bet I escalated that with “VERY URGENT” in the header.

I can’t get over how calmly he stated that he had sent horrible emails. I’m still a person whether I’m reading an email or talking on the phone. There’s no need to be mean.

Edit: format and spelling