I work as cable tech support for a major provider (rhymes with infinity, you know the devil). All agents got a mass communication about aht (average handle time, essentially how long the call was). This started when agents started working from home.
Calls are taking longer to resolve issue. We can’t just send a tech to their home always. Systems crash critical ones that have the tools to do functions to resolve issues.
Have any of y’all who are working from home started experiencing longer aht?
submitted by /u/kayrizzler
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