I hope I am never the kind of sad, unfulfilled person who has nothing better to do with their time than harangue companies on Twitter and call them up yelling that they need to speak to a manager. (I was the unfortunate manager on duty who had to take this call). Managers who are, in fact, also human beings just doing their best.
The thing is, my dad just died in November, about 3.5 months ago, and I’ve been feeling fragile and not 100% confident in my ability to handle Karens who demand to speak to (scream at) the manager. It wasn’t fun at all, but I took the call, and somehow managed to sort of smooth things over.
I’m lucky that I have a really supportive team, who are all empathetic about nightmare customers. I was promoted from a CSR and I was friends with a lot of them before I got promoted. The rest of the management team has also been fantastic about giving me the support I need and letting me step back from certain things while I deal with my grief and my Dad’s estate.
My boss recently asked me if I’d ever thought about going for another promotion (I’m a shift lead, so this would be to associate manager). I have, but having to deal with more calls like this makes me hesitate. We’ll see, I suppose…
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