So I work in a call center for an insurance company doing medicare sales. During the annual enrollment period this year our parent company ran a national commerical and routed us 100% of the calls from it. Which was fantastic except for a few bits of insanity, and this is my favorite interaction I had with it. There were two version of it a 3 minute, and a 30 minute infomercial.
M- Me C-Caller
I see that I have a TV-30 call in my queue so I answer it.
M: “Thank you so much for considering company name for your insurance needs. Who do I have the pleasure of speaking with today?
C: This is Caller Name. I already have insurance.
M: Hi Caller name I’m My Name a licensed agent in your state. Is it okay if this call is recorded?
C: That’s fine, but I’m telling you I already have insurance.
M: okay! Well what we would do is compare what you have to our plans and see if we could save you on anything, or provide you with additional benefits. Is that something you’d be interested in doing?
C: No I just wanted to tell you that I already have insurance.
M: Okay…… Thank you for that? I hope you have a great rest of the day.
C: So you’re going to stop it right?
M: I’m sorry ma’am I’m not sure what you’re talking about.
C: On the TV. You’re going to stop it since I called and told you.
M: Are you talking about the commerical?
C: Yes. You know I have insurance now so you can stop playing it.
M: Completely silent for a minute because I’m just lost for words.
C: Are you still there? It’s still playing.
M: Ma’am I understand that you have insurance, but some of the other people watching might not.
C: There’s no one else here.
M: That’s not what I meant. I mean the people watching it in their own home.
C: Why would it matter to them if I have insurance? Stop showing it to me.
M: Ma’am I can’t do that. It’s not how commerical work.
C: THEN TRANSFER ME TO SOMEONE WHO CAN DAMMIT!
M: Awesome she cussed at me. I’m sorry I couldn’t help you with your request, but because of the way you’re speaking to me I’m going to disconnect the call, and add you to my no contact list.