I work at a call center for an online site and just got promoted to the chat team. I end up getting this chat come up in my queue.
Chatter: “I just wanted to say how unhappy I am with FedEx. I have been waiting for this delivery for a while now and it was supposed to deliver today so I stayed home waiting all day for it. Now the tracking shows it will be here tomorrow.”
[Chat disconnects before I can respond]
Like, what do you want me to do? I can’t control the drivers for FedEx and what route they have. For all I know, you might have read the tracking information wrong.