Ok this is from 2011 but it sticks in my mind constantly. Me=me CG=cranky guy (customer)
I worked for a popular wireless company in the billing department. And this was my call one day.
Me: thank you for calling , my name is Beth, how can I help you?
CG: Ya hey Rose, my phone isn’t working and I want to know why!
Me: absolutely! I’d be happy to look into this for you. Can I start by getting your wireless number and name please?
CG: provides info
Me: thank you for that info.
I continue to verify the account at this point.
Me: ok CG I see here that your bill currently has a past due amount and so your services have been disconnected. However if you pay X amount with me today we can get your services back up and running.
CG: what did you just say to me?!
Me: (confused at this point. Thought I was pretty clear). I see the last time you made a payment was 4 months ago. We have not received any payments recently so the services have been temporarily suspended. Would you like to make a payment today to get this fixed?
CG: you can’t talk to me like that! I want a manager!
Me: (even more confused)…talk to you like what sir? I am just letting you know that your bill….(I got cut off)
CG: I’m going to report you for talking to me like that! Who do you think you are! I want your manager right now!
Me: um ok sir just a moment.
I chat into my manager team (I worked from home) and explained the situation. From here my very confused manager took over the call.
TL;dr CG wants to know why nothing is working, doesn’t like my perfectly reasonable answer.