I’ve been in the industry for over 12 years.
The worst call I ever had was when I was collecting on auto loans for military and former military borrowers . It kind of went like this…
Me: Sir we just need the location of your vehicle.
Customer: I need your location.
Me: Gave company address..
Customer: Good now I know where to go so I can slit your throat from ear to ear and watch you bleed like the stuffed pig that you are..
We ended up having to file a police report. I dont know if he got arrested.