Already posted in this sub today so forgive me. Just stumbled upon it earlier this week. I’ve worked in 2 different call centers so I have countless tales. I worked for Netflix customer support for a while. In a 4 month span I received dozens of calls from customers who would angrily demand that we immediately change our hold music. These customers referred to the music as “beaner songs” and insisted that “Americans shouldn’t have to listen to that Mexican bullshit”. Our hold music was the Narcos theme song.