Recently, my call center decided all the other departments help help with chat volume, so have farmed their chats out to us. The problem: They didn’t give us any of the tools or capabilities of other departments, so they wait and wait and wait to chat with us only to be told: “I cant help you, you should call the number.”
Example: I service the website (password resets/registration/site issues) but I’ll get endless chats asking to check an order/ place an order/provide device troubleshooting- none of which we have any tools to assist with. So in addition to my usual bullshit, i have an endless strea of chats of pissed off customers, who I can’t help, but can’t avoid!
I fucking hate this job, this whole industry. I hate customers, and I hate everything and everyone. I want to clock out for lunch and just never come back at all. Just go home, pet my dog, and pretend people aren’t miserable creatures for a day.