I return a call for a customer looking to exchange a defective product. M is me, C is customer
C: *answers call* Hello?
M: Hi this is u/madman1101 from company, returning your call about defective product
M: we can go ahead and ship one out today if that’s ok
M: where would you like that to go
M: whats the address
C: its on file
M: I don’t have access to that information, what is the address
C: *audible sigh* ugh, [address]
M: thank you I will get that processed for you
C: ok *hangs up*
Ok, guess you gotta pay return shipping yourself. Use big boy words. you’re an adult.