No you cannot check in early!!

I work at a horrible call center booking reservation for a few hotels in the especially horrible Las Vegas. People all day every day call and ask if they can have an early check in. No, you cannot have a fucking early check in especially at 8 in the morning. I don’t care that you just got into town, find something to do. You paid for the room for a certain time and that’s when you can check in. No, you cannot speak to the front desk. No they do not do check ins or early check in’s over the phone, physically go to the front desk to see if anything is available. What is so hard about any of this??!