I need to speak to your COO

Howdy ya’ll

I work for a large bank that recently sold off the investing side of the business. Due to this we have a high level of complaints that we do actually take pretty seriously. I opened this particular call with my usual spheel and this client interrupts me with the most can I speak with your manager tone. Her: “I NEED to speak with your COO”. Me: Well let’s see if there’s anything I can help you with first? Her: No, no, no. I need to submit a complaint to the COO or the CEO and I refuse to speak with anyone lower. Me: Well there is no direct line for them but I would be happy too…. Her: AHH slams phone down

This isn’t even the first time I’ve had a client call the general customer service line and ask for someone on the board of directors…

submitted by /u/smellyguy23
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