I used to work in a call center that dealt with truck drivers and associates in the designated offices around the US/abroad.
This particular caller was a driver and had an issue with his main GPS system that holds all of his daily loads/directions. This was a common bug, there would be a blue screen and you couldn’t do much to fix it. Hard resets sometimes would fix it, but 9 times out of 10 you had to put in a work order for the driver to get it fixed and ask the driver to keep 8 days of paper logs/find a different form of navigation.
This is an inconvenience, but it’s better than the driver getting penalized for a non delivered load. Anyway, I stated all of this information to the driver and he blew up on me.
SD: – stupid driver
** Me: ** (standard greeting), how may I help you today?
*SD: * my GPS has a blue screen and I need it fixed immediately.
Me: that’s a fairly common issue as of late. Let me try to do a hard reset on my end, can you make sure your truck is on for me?
*SD: * (starts truck), it’s on.
*Me: * great, I sent that hard reset to your device. Did this help at all?
*SD: * no, it still won’t f$&!#+&! turn on!
Me: okay. I was afraid that might happen. Unfortunately, I will need to put in a work order to have your GPS/cables worked on. In the meantime you will need to keep 8 days of paper logs and contact your DBL/Support shift about a different form of navigation.
*SD: * that won’t work! I can’t try to figure out how to get there on my own. I’m not f$&!#+&! David Copperfield!
Me: Sir, you won’t need to figure out how to get there on your own. That’s why you have a support shift or manager to help you with that.
*SD: * I can’t contact my manager. He will throw me in jail! Besides, he’s not David Copperfield either, how can he possibly help me get to my destination? Is he going to put me on a magic carpet and wave a magic wand to get me there?
At this point it was difficult to hold the laughter and not cry at the same time. He went on this rant for another 10 minutes. Said something about how Hillary Clinton was behind this, white people are lazy (he sounded Asian) and other personal issues that had nothing to do with the issue at hand.
Eventually my lead came over. She heard this entire call and heard that he was yelling at me. She has the ability to yell at drivers/associates so she tore him a new one.
Lead: Okay, listen asshole: we have to put in a work order for you. This is a standard procedure and if you don’t like it, then tough crap.
*SD * f%*!@&$ fine! I won’t move this truck until David Copperfield comes to the rescue.
lead: I don’t really care what you do.
- end of call