Hi TFCc. Long time, no post. Here’s a story that happened when I was starting my career as an insurance call center rep. As I’ve mentioned on my previous posts, English is not my first language and I am definitely not from the US of A.
On to the story, I got this call from a korean woman who has a life insurence with us and can barely speak english. Her accent is so thick and she ends her sentences with “saeyo” or “de” (like how they sound if they speak korean) that I had a hard time understanding her. Since she only needs the values of her policy I was still able to provide her the service that she needs. We were wrapping up with the call, with her thanking me for my patience and everything, when suddenly she asked where I am from.
M will be ME and KL will be Korean Lady.
M: Oh, I am from /insert third world country here/
KL: WHAAAAAAT??? YOU’RE FROM WHERE?? I DON’T WANT TO TALK TO YOU TRANSFER ME TO SOMEONE ELSE.
I kid you not, she started screaming at how she doesn’t trust me and to why am I allowed to see her insurance and basically just trying to say that I am a lowly being not worthy of serving her.
Without missing a beat, I connected her to our case manager’s line where we transfer customers who wants to “speak to someone else.” Jokes on her because majority of the case managers on this account is located in my country. That’s how much the account trusts us, the lowly third world monkeys.
TL:DR Korean lady asking for insurance values. Gave info. Ending the call, she asked where I am at. Gave country’s name. I am not worthy of her time. Transferred to a case manager that is probaby from the same country as me.