an anonymous submitter

I have been at my my job for almost five months now. I like it and I show up and get along well with my managers and coworkers. Lately we have added a new skill to our system that we did not get any training […]

So I start a new wfh job, call center, on the 21st.

I was reading my on boarding paper working/1st day paper work and what to expect, it shows you how to log into your laptop etc. It also tells you how to […]

I’m only been here for 3 months and have to battle not to quit everyday. It doesn’t help that I work from home. I’m thankful that I do but at the same time it almost feels invasive in a sense bc I’m constan […]

I work for a mortgage company that has two separate divisions with two different systems and phone numbers, i had a customer call in today and he was pretty rude, I explained he was calling the wrong company […]

so recently i have been getting told of for my acw being over 40 sec. i have taken on board their advice and got it below it the majority of the time.
as a result my overall aht has reduced by around 60 […]

made a mistake at work

Ugh. I feel like a failure. I work customer service for retirement and I explained how to pay off his loan incorrectly and he sent it in wrong…..

So my manager teams calls me with […]

You ever get to the point where within about the first 10 words or fewer you can accurately guess what the caller’s issue is? Pretty much 9 out of 10 calls are just like the last 9 out of ten calls. […]

I am a university graduate I am actually working out of my field cause this pays more

how ever one thing I found different in call center the amount of OCD they have, the Amount of threats to deduct from your […]

Context: Caller angry about something I have no control over.

Caller: “You are useless, I should be doing your job!”

Me: “You can have it. Fair warning though; you must have a thick skin and a lot of […]

This is my first job straight out of uni, sorry for the rant.

I asked my agency for an admin role, “you can be a claims handler” they said. Great! I think. I do the training, it’s calling clients and […]

I know I spoke to him before because I recognized his voice, and attitude.

I work in a call center for state benefits. Due to a large amount of fraud the last few years everyone who wants to claim these […]

I work for a state government agency and had called a client back to explain why we were unable to release his benefits. Basically the 3rd party we use to confirm identity has not confirmed him.

I explained […]

Had a call today where I was accused of undermining someones disability by asking them questions about their reason for calling, saying how dare I after they were just in an accident and have amnesia. Then I […]

I work for a call center, my new team have to call customer out of contract and get them back in a contract. Even through I probably save 8/10 customer money and give them genuinely better deals SO many people […]

There is a customer who didn’t like the answer I gave him this morning, so he keeps calling back trying to get someone else.

He doesn’t realise there are only 3 of us in our department and we can see the num […]

I work remotely for a health insurance company taking calls from providers (physician, therapists, those who work in physician offices, etc). Most of my calls are claims. This means that callers are calling in […]

This takes place a few days ago. I actually work tech support for retailer systems. And my phone has a caller ID on it, so I can tell who’s calling before I answer.

Busy Saturday, which is odd since […]

I am a half step away from putting in a resignation notice. I work from home on a line where calls are automatically routed. Three beeps and you have a caller. You are expected to stay on ready/green status […]

Is it just me? People seem to be getting more and more insane, medically speaking, every day that passes.

I work for a governmental general enquiries centre and I’m at the point now where I can’t even suggest […]

I work in a call center for a utility company occasionally I’ll get a call about a specific issue from more often than not an elderly person. Typically it comes down to paying their bills. Customer c […]