an anonymous submitter

Call center for a public transportation agency.

Lady calls in and asks which bus she takes to get somewhere and as I’m reading out the directions she interrupts me to ask: “These calls are recorded, […]

Over a decade ago, I did some time in a call center, and this is one of my top 5 events from there (I hated the job immensely).

I don’t remember all of the specifics, but I remember enough.

Lady called in […]

I dont know when the tides turned on this, but I was brought up with Men = Sir Women = Ma’am. Apparently that has changed because I have been getting ABSOLUTELY REAMED by female customers whenever I […]

Had someone just call me and ask about a payment that had come out about a week prior. This installment was the last on his policy and so he was legally required to pay it. Asked why the payment had only just […]

I work at a call center for a utility service.
There are times in which if it’s excessively hot or cold we don’t disconnect people’s power due to people needing power and to stay cool during the reall […]

I work complaints in a large call centre for a financial institution.

Now, I enjoy working complaints – people are honestly just stoked to be talking to someone who’ll try to fix their issue, and we don’t do […]

I’m a customer service manager for an e-commerce company, and I was helping out our frontline queue with their call volume. M is me and C is the customer.

M: Thank you for calling , this is im_mr_b, how can I […]

So I’ve posted a couple stories about my job. I’m basically the front desk for properties that don’t have a front desk. We manage everything from large resorts to Vacation homes. Most properties don’t have a […]

I got this one. Lady from Arkansas, strong Ozark accent. That was her opening line. She then goes on to say:

I have the police reports. Someone is messing with my gas lines, causing me to have a gas leak. I […]

So I work in a call centre in Ireland- and we coordinate between insurance companies and providers to arrange breakdown assistance and home emergencies.

The general rule in place is if a customer is swearing […]

Just a rant about how ridiculous the many micro-managers interact.

I worked for a TV/Phone/Internet companies call center for several years in the billing and sales department.
I had a call from a person […]

Just had a call with a younger gent who thought that it would be funny to make fun of my accent after I asked him a question.

He was like “hurr durr doo duur doop doop” and someone giggled in the background. […]

This [post](https://www.reddit.com/r/BestofRedditorUpdates/comments/w4mcx0/oop_is_an_eccentric_teacher_who_plays_along_when/) reminded me of something that happened almost 20 years ago.

I had just started […]

I had a guy call me asking about a Ukrainian passport today, and after I gave him the information he was asking about he doesn’t hang up the call right away. He starts talking to a guy next to him and says ( […]

I work in complaints and was following up on an escalation – for reference, I work in superannuation (which is a better, government mandated 401k for the Americans here.)
I’d followed up and listened to the […]

So for context I work in retail

One of my coworkers offered this man a $10 courtesy for a small inconvenience and the man received his code and wanted to make a purchase.

Pull up his information and check […]

I work in insurance and just discovered a brand new pet peeve because of this customer lol.

So I had a lady call in wanting to reinstate a policy that has been canceled for a year which is not allowed. She […]

I’m working as an ATM incident manager that covers Germany and I don’t get many calls per day, due to the nature of my job. However, I do ocasionally need to speak to techicians and banks that we work wit […]

I want to hear your “had to disconnect the call” stories.

In my job, I deal with a lot of baby boomers. Most of the time, I’m able to pacify everyone.

But today, a Karen was being especially nasty. I had t […]

First, I am going to apologize, I am on a cellphone writing this between taking phone calls…
So I’m gonna put a tldr right here. I work at a mortgage company thats soul purpose is to work for a different mor […]