an anonymous submitter

Wanting to quit already, any advice?I’ve been working for the company for a little over a month now, but it’s draining the life out of me. […]

sending sensitive details through an emailSometimes I really wonder what is going on people’s mind at the moment they send an email to […]

Put on escalations with no trainingHi all, this is just a rant because I really need to get this off my chest. (Also I’m on mobile don’t […]

You wouldn't know how it is because you're different than me!Call from yesterday went like this: Caller was not able to get to the […]

The Call to End All CallsTW: homophobia, slurs, death, mention of drugs, (possible) racism, (possible) transphobia Boy howdy, do I […]

kind of a tale, mainly a rant.Why is it customers don’t seem to be able to answer questions directly?!? I work technical for mobile […]

A Very Lewd Call-In (And Out) NSFWContent warning: this post is about people having loud sex and descriptive sex while on the phone with […]

Decided to work on a SaaS product specifically for customer retention and cancellation issues, as well as help with churn. Is anyone open to talking about what you’d expect and how such a tool will help lessen your stress with managing customers on a day-to-day basis?So I decided to work on a SaaS product specifically for customer retention needs and help with churn. Is anyone open to talking about what you’d expect and how such a tool will help lessen your stress with managing customers on a day-to-day basis? Feel free to DM me and we can discuss this further so I know I’m solving a real problem for any managers out there handling retention and customer cancellation headaches Let me know if you […]

Just stop arguing with me!So i work for a Homeless Hotline. Most people are nice and appreciative when they call, but others, just…. […]

I'm leaving the call center industry. For good.It feels so good to say this. March 24th will be the final day I ever work for a call […]

sounds like a YOU problem…So YOU can’t get signed into YOUR online account, it’s asking for 2 factor verification, and YOU don’t have […]

I don't know how to use the website so I'm gonna call and throw a tantrum insteadI sell live theater tickets and I just had a caller who […]

I hate that I care so much. it literally eats away at me.I fucking hate my job. Fucking fuck I hate it. Why do I fucking care? Because I […]

I laughed at an irate customerI was reading a story here and i dont know why but this popped into my mind. I worked at a call center […]

I got a unicorn today.I spoke with a cx on Tuesday, his card declined one time several months ago, so I explained he was past due. He […]

Said what's on my mind today…I hope I’m not fired for this one, but we’ve been slammed all week…back to back with nonsense. Customer […]

Had a customer who committed a hit and run throw an absolute temper tantrum on me yesterday.I’m an insurance agent and i had a guy call m […]

What is your average handle time requirement? What happens if you can't meet that standard?I need to get out of my call center job. I’m […]

What was your dream job as a kid? Wasn't this!Personally I always dreamt that I’d work in a giant grey office, strap a telephone to my face […]

I finally did itI did it. I finally did it and its still hard to believe. I have worked for 6 years in tech support for a multibilion […]