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an anonymous submitter wrote a new post 9 hours, 33 minutes ago
Wanting to quit already, any advice?I’ve been working for the company for a little over a month now, but it’s draining the life out of me. […]
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an anonymous submitter wrote a new post 15 hours, 35 minutes ago
sending sensitive details through an emailSometimes I really wonder what is going on people’s mind at the moment they send an email to […]
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an anonymous submitter wrote a new post 21 hours, 37 minutes ago
Put on escalations with no trainingHi all, this is just a rant because I really need to get this off my chest. (Also I’m on mobile don’t […]
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an anonymous submitter wrote a new post 1 day, 3 hours ago
You wouldn't know how it is because you're different than me!Call from yesterday went like this: Caller was not able to get to the […]
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an anonymous submitter wrote a new post 1 day, 9 hours ago
The Call to End All CallsTW: homophobia, slurs, death, mention of drugs, (possible) racism, (possible) transphobia Boy howdy, do I […]
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an anonymous submitter wrote a new post 1 day, 15 hours ago
kind of a tale, mainly a rant.Why is it customers don’t seem to be able to answer questions directly?!? I work technical for mobile […]
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an anonymous submitter wrote a new post 1 day, 21 hours ago
A Very Lewd Call-In (And Out) NSFWContent warning: this post is about people having loud sex and descriptive sex while on the phone with […]
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an anonymous submitter wrote a new post 2 days, 3 hours ago
Decided to work on a SaaS product specifically for customer retention and cancellation issues, as well as help with churn. Is anyone open to talking about what you’d expect and how such a tool will help lessen your stress with managing customers on a day-to-day basis?So I decided to work on a SaaS product specifically for customer retention needs and help with churn. Is anyone open to talking about what you’d expect and how such a tool will help lessen your stress with managing customers on a day-to-day basis? Feel free to DM me and we can discuss this further so I know I’m solving a real problem for any managers out there handling retention and customer cancellation headaches Let me know if you […]
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an anonymous submitter wrote a new post 2 days, 9 hours ago
Just stop arguing with me!So i work for a Homeless Hotline. Most people are nice and appreciative when they call, but others, just…. […]
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an anonymous submitter wrote a new post 2 days, 15 hours ago
I'm leaving the call center industry. For good.It feels so good to say this. March 24th will be the final day I ever work for a call […]
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an anonymous submitter wrote a new post 2 days, 21 hours ago
sounds like a YOU problem…So YOU can’t get signed into YOUR online account, it’s asking for 2 factor verification, and YOU don’t have […]
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an anonymous submitter wrote a new post 3 days, 3 hours ago
I don't know how to use the website so I'm gonna call and throw a tantrum insteadI sell live theater tickets and I just had a caller who […]
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an anonymous submitter wrote a new post 3 days, 9 hours ago
I hate that I care so much. it literally eats away at me.I fucking hate my job. Fucking fuck I hate it. Why do I fucking care? Because I […]
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an anonymous submitter wrote a new post 3 days, 15 hours ago
I laughed at an irate customerI was reading a story here and i dont know why but this popped into my mind. I worked at a call center […]
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an anonymous submitter wrote a new post 3 days, 21 hours ago
I got a unicorn today.I spoke with a cx on Tuesday, his card declined one time several months ago, so I explained he was past due. He […]
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an anonymous submitter wrote a new post 4 days, 3 hours ago
Said what's on my mind today…I hope I’m not fired for this one, but we’ve been slammed all week…back to back with nonsense. Customer […]
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an anonymous submitter wrote a new post 4 days, 9 hours ago
Had a customer who committed a hit and run throw an absolute temper tantrum on me yesterday.I’m an insurance agent and i had a guy call m […]
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an anonymous submitter wrote a new post 4 days, 15 hours ago
What is your average handle time requirement? What happens if you can't meet that standard?I need to get out of my call center job. I’m […]
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an anonymous submitter wrote a new post 4 days, 22 hours ago
What was your dream job as a kid? Wasn't this!Personally I always dreamt that I’d work in a giant grey office, strap a telephone to my face […]
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an anonymous submitter wrote a new post 5 days, 4 hours ago
I finally did itI did it. I finally did it and its still hard to believe. I have worked for 6 years in tech support for a multibilion […]
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