an anonymous submitter

. . . Blah blah . . . . .

Me: Ah, you want it delivered to a different address.
Caller: Yes

. . . Blah blah . . . . .

Me: Let me confirm the full address is 101 Main Street, London SW00XX.

Caller: […]

So I’ve been here less than two months and this job has completely destroyed my mental health. I thought I would enjoy working from home but no. Even an introvert like me needs to see people once in awhile. […]

I got a summer job in a call center a few years ago and it was not my favourite to say the least.

I was only there for a few months, but that whole time they never trained me. I was literally paid to sit and […]

Had a funny one yesterday as my first call of the day, so I thought I’d share.

Me: Thank you for calling The Internet. This is tooktheheart.

Customer: Hi, yes. This is (customer name). I’m trying to order […]

It is not uncommon for us to receive an email with the bare amount of information (sometimes not even so much as a name, mostly just a rant about our product or the difficulties they are facing) from whatever […]

Does anybody else absolutely hate with every fiber of their bodies being asked “how are you?” by a caller? I do. I can’t stand it. I really can’t.

I think it is mostly due to it being so insincere.
And it’s […]

I work in chat (messaging) and in our company we have to verify name, address, and phone number or email before discussing order details with customers.

C= Customer M=Me

C- I want to know when my package […]

My last day working for a certain vacation ownership company was last week. One of my last callers started off angry, the whole “I’ve been on hold for 40 minutes” thing. What they were asking for was ridic […]

When you called in, you were immediately angry. I was trying to work through the call process as quickly as possible, but we do have metrics and there are things I have to tell you to keep those high enough I […]

Just joined a little while ago, and I already love it.
I use to work at a Sears Corporate Call Center. I was in the Offline Escalations Department. We would receive an escalated case, research them, […]

It was a short call, but very amusing.

Customer calls in, requesting transportation to the airport.
“Hey, I was just at your website, tried to book it online. I need to go to JFK but you only had LaGuardia, […]

Cx: What’s my serial number? I need you to give me that because I can’t check. My system is freezing and won’t let me do anything.

Me: I can help with the freezing, but why do you need the serial?

Cx: So […]

I work for a big pharmacy retailer in their branch that handles prior authorizations. Time and time again my worst callers are doctors who think they’re God’s gift to all humanity. They can never und […]

This just happened… and is honestly too funny to let it pass.

So for quick context, the mobile company I work for also works with a cable service. Basically if you have cable and mobile at the same time you […]

And, here comes another one.

So I got a lady that said that she was having some issues with its device and its mobile connection.

I did the basics for the troubleshooting we do to just connect everything […]

Me: Hello welcome to [censored] this is [censored] and how may I help you today?

Customer: Get me a manager now!

Me: Alright sir just let me get the information to give to the supervisor. What would your […]

Me “Hello how can I help today?”

Her “I want to see if you got my complaint and what you’re doing about it.”

M “ok, and which company are you calling to complain about? (I ask this because people often […]

…but I don’t have it with me.

…but I don’t know how to leave the call screen.

…but it happened last month and hasn’t happened since.

…but I don’t know which number is having the issue

…but I […]

I work for a company that does online education. We have career programs and a high school that caters to adult learnwrs and traditional age students. This caller wasn’t exactly mean, but she had a really hard […]

This literally happened yesterday.

I work customer service for a train-travel company where people can get subscriptions so they can travel with discounts or even for free at certain times and most also have […]