Story

This is my first time posting here so go easy on me. I work for a cable company that provides internet and phone. Guess who lol. I am the next thing to a supervisor so I handle frontline escalations and overrides on a daily. An agent calls…

I work at a mid-sized dealership service call center. I actually had to say these words to someone today. I live in a city where winter is usually strong by mid-September. Not a surprise. Never. Get your shit together. You are NOBODY to…

Helen is one of the first calls I received. Barely after I finish my opening, she asks for my name again and asks me to spell that out. Already a sign this was not going to be a pleasant call. She immediately launches into a story about how…

So I work in Auto/Home insurance & for the 2nd day in a row our systems have been glitching out. Now a lag is normal and whatever. Hell even a random disconnect isn’t unheard of. But for the past 2 days we haven’t been able to get into…

Online retail CS, I'm a global social media agent. Any LinkedIn, Instagram, twitter or Facebook dm or comment comes to us! (I mentioned Global because while we are UK based, we receive queries from all over the world and divert them to the…

I work as a general customer punching bag for a bank holding company. Most customers are decent and understanding, especially when I’m trying to help them through a technology issue on their online banking. In calls Galaxy phone Karen to…

I get that waiting on hold is frustrating, but what the fuck am I supposed to do about it? Do you honestly think I or anyone here can control when or how many people decide to call our number at a given time? I'm actually glad you had to…

So I work for a company that basically sends out medical aids. I specifically work in a department that gives people medical aids out of their insurance. To do my job I need to sort of make prescriptions for the medical aids. Some people…

We sell and support a CRM (Customer Resource Management) software. Basically means that our clients use our software to work with their customers. So for troubleshooting purposes, we of course as tech support have the ability to log in as…

Tonight is one of those where it seems I'm attracting every psycho to my line. And tonight it's all men. (Oddly I find it tends to trend. Like I'll have a shift of mostly men or mostly women just being jerks.) I am so tired of this night.…