Story

We take calls for a company that works with Medicaid recipients, not Medicare. That’s important here. If you do not have Medicaid, I quite literally cannot help you. People usually call anyway to tell me I’m a bad person because “Medicaid…

I've been in customer service a long time. I've worked in a call center in one form or another for over 10 years now. I've worked for two major banks and as you can imagine I've heard a lot of stuff from a lot of people in that time. Lot of…

For quick background, I work for a Telecom company in the orders support team. Nowadays most carriers check your account history etc to determine if you qualify to finance a phone with them. It’s literally risk assessment for a loan. Today…

My line of call centre work is dealing mainly with businesses. So you'd think they'd be more... On the ball if you know what I mean? He gave me his order number, no orders was showing up on my system, asked probing questions ect. He gave…

I’ve worked in a call center much longer than I’d like to admit. We have some information that we can text to our callers at the end of the calls, stuff like reminders and addresses. I have the same conversation like 15 times a day: Me: I…

I was on the call with a health insurance rep and it stuck out at me because his name is the same as my cat. While we're talking, I hear a bunch of roosters cockadoodling in the background. The more I hear it, the more I laugh. The rep…

I have a panic disorder and work in a call center that gets calls areguarding grocery orders. IE: I picked out my stuff online and paid for it so I can go and pick it up safely outside without leaving my car, kind of call center. If you…

This is not mine, but holy crap you guys... I feel like we found the ANTI Karen. Her polar opposite, if you will, and proof perhaps that you can be TOO nice? Customer phoned in because she can’t connect to the wiffy (she meant wifi) with…

Well, back at it again with some of the dumbest shit I've ever heard. Had a lady call in today and this was the phone call: M- thank you for calling ****** my name is abblejacks how may I help you? Crazy lady- I placed an order online and…

A recent post reminded me of this. Not too long ago I worked for an online used car dealership. I worked in underwriting, meaning normally my job involved verifying the customers documents to make sure everything was in order for their…