Entitled people are so amusing
Just got off a call.... a homeowner called demanding that we fix his unit. We're not really supposed to help…
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Yes, repeat that, because clearly I’m just stupid.
This isn't as soul crushing as half the stories here but it's something that comes up often enough that I just want…
That time I thought I was out of a job for calling a customer a "twat"
u/FoxieBoxy 's story about "Fuck Jeff Day" reminded me of my own (non work sanctioned) encounter where I let fly on…
Regular, Old Numbers
Old story from when my company launched a new online portal software for our clients. Cue LOTS of calls from older…
"Thats not how it works. Thats not how any of this works."
I work for government healthcare not private insurance. I work professional-to-professional so it's usually not too…
If the truth is more expensive, then I shall lie. 🤔
Him: Hello. I drive for Uber and they need a copy of my updated insurance documents. I don't know why you guys…
Lady gets upset that we "went behind her back"
This call just happened to one of my co-workers. Not to interesting but thought it was funny. FYI: Garage = tow…
The pretentious illiterate
I take mostly Spanish-language customer service calls for an auto insurance company in the US. This was a few days…
I said “oh god” when I thought the call was over but it wasn’t…
I work in HVAC and I set up appointments for the sale consultants to visit customers who want new equipment. Im…
Silence is golden.
I love my job, I love to help people and it's something that I've wanted to do for a long time, but I've gotten to…