Why don’t agents warn you when the customer is upset?!
I had a warm transfer this afternoon, but there was no mention of the customer being angry/upset/being on the phone…
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"Then I’ll go to another company!"
I work for a car rental company as a specialist. Basically when a customer demands a supervisor I take the call.…
I THOUGHT I LIVED IN A FIRST WORLD COUNTRY
The other day, a caller came in already irate because a department store couldn't fulfill his order until tomorrow…
I might be handing in my resignation today
Last night was the last straw. I've not been coping for weeks and last night I just burst into tears. I called my…
That’s now how credit cards work, part 2
So I get a call today and help her set up autopay on the account. It kicks in next month, so i ask if she would…
Had a grouchy customer today.
So borrower calls in and immediately decides to start a fight with me. I do my opening script thank you for calling…
Customer wants me to be a mind reader.
I just had this call that honestly made me want scream and slam my head in the keyboard. Background: I work for a…
Just got fired from my first call center job.
And it was the best job I've ever had, I know a lot of people hate call centers but I would just book appointments…
Customer Service Training Video
Hey All, So wanted to change things up on this sub and pose a question. Say you are asked to direct a customer…