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If you’ve seen my other posts then you know I work at a debt collection agency, and if you haven’t then you do now! But we got this call around 20 minutes ago and I just knew I had to share it with y’all, so without further ado:
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NSL will be Not Stupid Lady (You’ll see why), CW: Co-worker, Me: Me
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NSL calls in:
Me: “(Insert company name), this is McNuggeteer speaking. How can I help you?”
NSL: Hi, I’m trying to pay my bill from \*client\*, can you help me with that?”
Me: “Absolutely, do you have an account number?”
NSL” “Yeah, it’s \*\*\*\*\*\*\*”
Me: “Hmm, I’m afraid that account number does not correspond with the client you are trying to pay, can I have your name?”
NSL: “Actually it’s underneath my sons name”
Me: “Ok, the what is your sons name?”
NSL: “It’s ———–”
Me: “Hmm I’m afraid I’m not finding anything underneath that name. Is your son under the age of 18?”
NSL:” Yeah”
Me: “Ok, then that may be the problem. Legally minors can’t have debt so it could be under either you or a spouse. May I have your name?”
NSL: \*Now testy\* “I know minors can’t have debt! I’m not stupid! Why can’t you find it with the account number I gave you? It’s the one on the letter!”
Me: “I apologize ma’am, but I cannot see the letter in your hand. If you’d like to give me your name I can try to find it that way-”
NSL: “Actually is there anyone else I can talk to? Someone who preferably knows what they’re doing?!?”
Me: “Absolutely! One moment while I transfer you!”
\*Transfers her to the cubicle next to mine\*
///(note I can’t hear what the lady said now, but I’m gonna tell y’all what my co-worker said and that should say enough)///
CW: “(Insert company name), this is CW speaking, how can I help you?”
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
cw: “Yes Ma’am, do you have an account number?”
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
Cw: “Hmm that’s not matching anything in our system, are you sure that’s an (Insert company name) account number and not \*Client\*?
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
CW: No ma’am, we aren’t \*Client\*. We’re 2 separate companies
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
CW: No, ma’am we cannot see any bills unless they send it over to us.
\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*
CW: “Because as I’d stated before ma’am we are 2 separate companies. We don’t have access to anything they don’t give us. I suggest you contact them to take care of it.”
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According to CW the debtor than hung up . So yeah, not stupid.
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