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Back with a regular event on the crisis line. We’re trained to give “encouragers,” essentially “mm, I hear you, that sounds really tough” to invite the person to keep sharing their concerns. But every once in a while, we’ll get callers who think that we’re interrupting them if we give any encouragers. They’ll ream us out and tell us to stop interrupting them. But then, after they’ve talked to our complete silence for a few minutes, they’ll sometimes say, “did you hang up on me? Are you still there? *Are you even listening to me?*”
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