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I started this job at a call center last month for a cement company as a customer service rep. They don’t like to be called a call center but that’s exactly what it is. It seemed fine at first, but after the 3 week training I was set on the phone by myself. Made a couple mistakes my first week which was expected.
According to my supervisor who seems to love to micromanage it appears that I don’t know how to talk on the phone. Meaning I take too long to do certain things and the calls get drawn out. Even though I’m still resolving the customer issues.I also have severe adhd which I informed him about, so I tend to process /do things a bit differently.
He treats me like I’m slow and gave me additional training. Even though the people I have train me again said im doing fine.
Aside from my supervisor. I just can’t deal with the shitty customers and toxic environment. Which is already taking a toll on my mental health. I literally get anxiety when I go there now.
I have a bachelors in supply chain management and couldn’t really find a job in my field after graduation so I took this job. Despite having experience as well.
Thinking about just getting an IT cert or my cdl. All I know I just can’t do this anymore. Big respect to anyone that does any customer service job. I already started applying aggressively to new jobs
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I don’t blame you, you need to get out fast! I work in an area where good jobs are rare and had to work a at home call center job for over a year now.
My anxiety is so bad because of it to where I can’t hardly leave my house anymore. If it wouldn’t be for grocery deliveries, door dash, and other things that sends my items to my house I wouldn’t know how I could make it.