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You guys are a fraud company doing shady business and I am calling the FBI on you

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First, I am going to apologize, I am on a cellphone writing this between taking phone calls…
So I’m gonna put a tldr right here. I work at a mortgage company thats soul purpose is to work for a different mortgage company…. my caller is calling in because they are trying to pay off their loan and have made a payoff only for it to get rejected because their loan agent who wanted to get paid for it went behind their back and cancelled the payoff. After an hour and 45 minute long phone call they hung up.

Me: Thank you for calling this is my fucking hell where we make your suffering easy , this is holy shit fucking shit just let me fucking die, how can I serve you today?

Cerberus missing one head: WHY DID YOU REJECT OUR PAYOUT WE DIDNT AUTHORIZE IT, your previous agent we spoke to said that fraudulent calls are not allowed so how was this processed!!

Idiot (me) : Sighs okay sir I do apologize let me go ahead and place you on a brief hold while I investigate this for you!

(Places on hold for 20 minutes while trying to figure it out)

I: thank you for your patience I was able to speak to someone who told me that it looks like Cerberus female called in and rejected the payment.

C: breathing fire WE DIDNT AUTHORIZE IT AT ALL WE FUCKING KEPT IT SECRET BECAUSE OUR LOAN OFFICER IS A FRAUD AND IS TRYING TO STEAL MONEY FROM US!

I:Sigh I apologize for this sir let me continue to look into it,

C: HISSING okay well again we didn’t authorize this this is fraud I can’t believe you let his happen, we were told this is illegal, I can’t believe this.

Places on hold and spends another 35 minutes reaching out to different sufferers in department. Finally gets a lead after being argued with. Also tried to reach out to torturer via hellphone 4 times with no response

I: it is my pleasure to serve you thank you so much for holding for me to figure this shit out, I got somewhat to the bottom of it, our 1st special ring of bell was the one that emailed us stating you called in wanting this to be rejected?

C: Breathing acid fire : AGAIN WE DIDNT AUTHORIZE THIS, WHY DO YOU THINK WE DID YOU ARE A HORRIBLE COMPANY ISSUED WITH FRAUD, WE KNOW YOU TOLD OUR OFFICER WE PAID IT AND HE WAS THE ONE THAT CALLED IN TO TELL YOU TO STOP IT! NOW WE HAVE TO PAY TO GET IT FUCKING FIXED.

I: I apologize again it is my pleasure to be your slave… I can get this fixed if I reach out to our overlords in the first circle of my eternal damnation for assistance.

C: ABOUT TO BITE MY FUCKIN HEAD OFF do it bitch we dare you. We already told you what happened

Hold again to call overlords (our corporate office that is paying us to pretend to be them for our clients)

We will call the lady that helped me
Persephone.

P: thank you so much for calling in little soldier how can I help you?

I: FUCKIN HELP, I’ve been tortured for nearly two hours P I need your beautiful assistance (nearly crying as they tried castrating me with anger)

P: Of course.

I: Tells her issue.

P: panicked and confused and tried to help. After 30 minutes is able to assist.

C: WHAT ARE YOU DOING, we told you the issue we told you our officer called in to cancel the payoff so he can get paid more money from us and you and your company conspired with him to remove the payoff so we can’t pay the loan off and have to pay more interest to you and he gets a higher payout…. We know what you are doing and are getting the Fbi and the lawyers associated

hangs up call.

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a nice story… for once

Reasons you’ve disconnected a call with a customer?