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I just started working and I don’t understand most of the stuff

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I started working in a call center for a bank, compare to my other ones (which were retail) this one is fine. But there is a problem, I don’t understand anything about banking they have teach me. I understand how to use the applications to do the process, but overall I don’t understand.

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I won’t get off the phone until you tell me what I want to hear

The level of micro-management at call centers is deranged. It’s like being in a virtual prison.